Frequently Asked Questions - For Vendors


I just logged in for the first time - what should I do first?

Fill out your solution card! Click the My Solutions tab and describe your products and services. Use this guide to get a full walk through of how to get started.

I didn't receive my confirmation email. What can I do?

Check your Spam folder first. If you still don't see it, contact We want to make sure you're receiving our emails.

What's a solution card?

Think of a solution card like your company and product/service profiles to connect with buyers - it’s a consolidated description of your offerings. Healthcare users can search for, view, and add your solution cards to their projects.

Why are there already some solution cards here?

When you sign up for the first time, we create your first solution card based off your company’s website. You can edit this! Make it your own and send it to relevant projects.

Healthcare users can also generate solution cards for you. When healthcare users researching your company want to consider your solutions, they can add solution cards into Lucro for you by copying one of the URLs from your website.

Healthcare users can’t edit any of your info - we just pull in info you’ve already put out on your website. You can and should update all of your solution cards to help healthcare users understand who you are and what you do!

Can I send my solution info in Lucro to interested buyers or healthcare orgs?

Yes, you can! Click the New Projects tab from your homepage to see a full list of active projects you can submit to. Select the one that is relevant for your solution and submit directly from there.

I can't see who the healthcare organization is asking me questions. Why don't some opportunities have names attached to them?

The healthcare organization gets to choose whether they reveal who they are or not. Our healthcare organizations have been validated by our team before they connect with you. 

What does my solution card look like to buyers?

You see what buyers see - any info you add to your solution card, buyers will get to view. But only you and others in your company can edit your solution cards, and other vendors on the platform can’t view your information. We take your privacy and security seriously. Read more about the security precautions we take on your behalf here. 

Should I create solution cards for every product I have or one card for my whole company?

That's up to you, but we recommend having a different solution card for each product and any bundle you offer. Then submit the one that best fits the needs outlined in the project.

How do I delete a solution card?

Contact to request a deletion.

My solution card got added to a project - what does that mean?

When you get added to a project, this means that a healthcare user wants to consider your solution! They’re interested in learning more about you so they can decide whether or not to buy your solution. As your solution is evaluated, you can receive questions from the project owners through Lucro. Timelines vary depending on the organization and project.

How do I know if my solution is being considered for a project?

Click on the My Opportunities tab from your homepage to see if your solution has been added to any projects. Each opportunity will give you details on the project’s current status, the progress you’ve made so far, and what to expect next.

Can I communicate with healthcare users working on projects to tell them more about how awesome I am?

Yes you can! When healthcare users need to gather more info, you’ll get a request for information from them - find these in the Outstanding Requests tab from your homepage. Respond quickly so healthcare users have the right info to help determine if your company is a good fit for their project.

Who at my company can help me manage my vendor solution cards and opportunities in Lucro?

Anyone in your company (with your email domain) can access Lucro and make changes. The free version of Lucro allows for one user. If you want more of your team to help you win business in Lucro, click here to upgrade your subscription level. 

How do you make money?

Lucro makes money by providing an annual premium subscription service to Vendors. Vendors who subscribe to Lucro premium services receive additional features, including notifications to relevant projects and analytics. These premium services are available here.